CI IPs not working .

[Jyoti Ranjan Se]

Hello Everyone ,

can anyone help on this? what is the use of CI IPs-related list use of Router?

when i update the ip address its not updated. after that I just updated it manually but but still its showing no data how is it possible and can anyone explain if iam wrong to use this what is the correct way to do it. 

thanks 

jyoti

[AJ-TechTrek]

Hi @Jyoti Ranjan Se,

CI P  in router form related list that how many IP using by that Router, Mostly that is populated through Discovery.

Also if you are updated, you need to create a relation in correct way with that router like you have to go to Cmdb_ci_ip_address table and create a record with Configuration Item, NIC and other attribute which is mandatory.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[Jyoti Ranjan Se]

i did that but still its not showing records.

[AJ-TechTrek]

Hi @Jyoti Ranjan Se ,

I tried on my PDI and its working while i am doing things Manually.

Must check , what things you are missing to provide the details while configuring the related list for network device.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

[AJ-TechTrek]

Hi @Jyoti Ranjan Se,

CI P  in router form related list that how many IP using by that Router, Mostly that is populated through Discovery.

Also if you are updated, you need to create a relation in correct way with that router like you have to go to Cmdb_ci_ip_address table and create a record with Configuration Item, NIC and other attribute which is mandatory.

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024