CI Lifecycle Management - How To?

[stevejarman]

Hi - I'm hoping someone might be able to share some Best Practice information with me regarding CI Lifecycle Management, and specifically, how to correctly Retire CIs (mainly focusing on Servers).

I've found quite a few examples of people using scripts to set Retired operational status on CIs not discovered within a specific number of days (e.g. not discovered in 14 days? Set operational status = Retired). There's even an example of this by ServiceNow themselves within one of the CMDB training labs.

I've also found variations of that where they will also delete cmdb_rel_ci records where the parent or child is the CI that is being set to Retired.

And, I've also been reading up on the CI Lifecycle Management module within ServiceNow, but have been unable to find any documentation specific to the retirement process, so I'm not sure if this is the something this module handles or not.

I've written a fairly comprehensive script to handle retirement and also optionally delete relationships, but before I go ahead and implement something like this, I'd like to confirm 100% that this is the correct approach.

Can anyone who has proven/definitive knowledge on this subject please share your thoughts?

[David Schafer]

My Bad... Got it!

Thanks.

Dave

[David Schafer]

I'd very much like to read you KB article... but can't access the resource. Dead link?

Thanks!

Dave Schafer