CI name populated by Discovery

[Kohei4]

Hi,

When new configuration items found during discovery process, how will the ci names decided?

This might be very easy question, but I could not find docs and information..

Best Regards,
Kohei

[Subhojit Das]

Hi Kohei,

Please refer the link it may help you

https://community.servicenow.com/community?id=community_blog&sys_id=479d6e69dbd0dbc01dcaf3231f9619d7

https://community.servicenow.com/community?id=community_blog&sys_id=af4ea6addbd0dbc01dcaf3231f9619b8

Please mark as Correct and Helpful if you find the content useful.

Regards,

Subhojit Das

[Kohei4]

Hi, Subhojit

Thanks！
So, Host name of the server will be populated both in Name field and Host name field, correct?

Kohei

[Akshata jamdar]

Hello Kohei,

In addition to subhojit's answer I would like to add something, when any new CI is created while discovery it refer the host name to populate name of newly created CI.

Probes are design to get host name on priority. so it help to populate CI name or in case of update same thing will get happens.

Hope this will helps.

Kindly mark an answer as correct and helpful if it will resolve your query.

Regards,

Akshata

(ServiceNow Developer)

[Ashutosh Munot1]

Hi,

There is a whole different process for different CI's.

For Servers, you can have DNS, FQDN or hostname as name. It is should come as input from Server we are discovering and servicenow will use that as per property configuration.

Second, for Network Devices also if comes from the device it self. You should check the Pattern and probe from where it comes. For network devices we use MIB, walk and table.

Then for Database instance, we use SQLSERVERNAME@Servername on which this is hosted.

So inshort the name should came from device been discovered and servicenow will do calculation and if name is absent then it will set some default value.

Thanks,
Ashutosh