I'm just wondering how Discovery knows which serial number to use when matching and updating a CI? For example, if you have a Windows device and you have different serial numbers on the system, uuid, chassis, bios, and baseboard which one is selecte...
Hi,Does anyone know if it is possible to generate realtime results on Service Availability records instead of waiting for the daily system job to run? -phil
What authentication methods are available using the MID Server to make an outbound rest call to Ansible? We need to use the Mid Server to resolve the local DNS. It does work with the Basic Authentication, but we would like something more secure, for ...
How many levels do folks use when moving an app service that has manual relationships - to a calculated application service? What is best practice? Level 3? Level 2? There are up to 8 levels. Our current relationships are basic 'Runs on' a Server CI....
Hi All, In ServiceNow can we able to show that production application servers have multi-availability zones configured in AWS? In the cmdb_ci_availability_zone table, I could see only the Parent and Child fields where the Server is primarily hosted o...
Windows discovery fails with error: Pre-sensor script "OSs - Pre Sensor" failed due to: TypeError: Cannot convert null to an object.It is failing at step pre payload processing scripts. What could be the cause? Log message:"message" : Pre-sensor scri...
I am reviewing the documentation for ITOM licensing, and I need clarification on the different information presented in the documentation. I have seen different documentation updated within a week of each other with conflicting info, so that is why ...
Setting up the Okta Spoke. Running into the issue where I need to retrieve the users from an Okta group but unable to. How do you retrieve the users from an Okta group using the Okta spoke? Thanks!
Hi Team, I have configured Azure Service Principal (Clint ID, Tenant ID, Secret Key) in my instance.I would like to use decrypted Secret Key to pass in the power shell script via a scheduled job. Could you please help to get the decrypted secret key ...
Hello All, I need help to get the PDF ebook of event managment. if anyone have kindly share here. I tried to find on now learning portal but unable to get it. Regards,**bleep**al Hale
Hi, we are wanting to capture the kernel firmware information for all of our Linux servers in the server CI. I was wondering what is the recommended location for that information to be stored in the Linux Server CI? The information we are wanting to ...
OOB Discovery populates each discovered computer serial number field with the baseboard serial number. We are looking to replace that with the bios serial number, which matches our Asset Tags. I have tried by deactivating some o the WMI fields in t...
Hello Experts, At present in our instance there are thousands of duplicate relationships are present in CI relationship Table. I want to clean this table.For this i am running the Background script in my sandbox to validate if it works fine or note. ...
Hello, We are using Discovery. Our CMDB health score was low due to huge count of Stale CI , which is Software Package (cmdb_ci_spkg). On this table, 'first discovered' and 'most recent discovered' is empty. Also I am not able to find this class in t...
Hello, I have the SolarWinds Service Graph Connector configured in my environment but it isn't pulling in the Serial Number for any of the devices. The HardwareSerialNumber field on the staging table shows up empty. I would like to understand if this...
