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ServiceNow Agent Client Collector for end point discovery

we configured ACC for End point discovery. ACC is not capturing the assigned to details. anyone can suggest fix for this issue. i am unable to find option to get details   Thanks in advance  

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Community Alums by Community Alums  
  • 391 Views
  • 3 replies
  • 1 helpfuls

Resolved! Mass deployment of agents for ACC-V

Hi, We have a requirement to use the Agent Client Collector for Visibility, to discover some VMs in the cloud. We are looking at using the mass deployment option instead of installing the agents in each VM manually. If anybody here has done a similar...

Check Event Payload in Servicenow from Monitoring Tool

Hi All, When an event is triggered by the monitoring tool, and If they are directly using our event table APIs, how to check the payload of it? because some test event has been triggered but all the values are showing blank in the event, so has to ch...

Sravani36 by Tera Expert
  • 1264 Views
  • 6 replies
  • 1 helpfuls

Resolved! If a windows device has multiple serial numbers which one does Discovery use?

I'm just wondering how Discovery knows which serial number to use when matching and updating a CI?  For example, if you have a Windows device and you have different serial numbers on the system, uuid, chassis, bios, and baseboard which one is selecte...

Community Alums by Community Alums  
  • 903 Views
  • 2 replies
  • 2 helpfuls

Service Availability

Hi,Does anyone know if it is possible to generate realtime results on Service Availability records instead of waiting for the daily system job to run? -phil

Phil Wright by Tera Contributor
  • 1526 Views
  • 1 replies
  • 0 helpfuls

Authentication Options through MID Server

What authentication methods are available using the MID Server to make an outbound rest call to Ansible? We need to use the Mid Server to resolve the local DNS. It does work with the Basic Authentication, but we would like something more secure, for ...

Ryan S by Kilo Sage
  • 2554 Views
  • 1 replies
  • 0 helpfuls

Calculated App Service - How many levels do you use?

How many levels do folks use when moving an app service that has manual relationships - to a calculated application service? What is best practice? Level 3? Level 2? There are up to 8 levels. Our current relationships are basic 'Runs on' a Server CI....

Johnathan R by Tera Contributor
  • 540 Views
  • 2 replies
  • 0 helpfuls

Query using JDBC Probe

Hello,execute the following 1) use JDBC prob to query DB2) based on response update records on same DB using JDBC probAt the moment we have failed on step one. We have followed this article to create a record to query DB in ECC_queue https://john-jam...

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Woz by Tera Contributor
  • 450 Views
  • 1 replies
  • 0 helpfuls

ITOM Subscription Units - Licensable CIs

I am reviewing the documentation for ITOM licensing, and I need clarification on the different information presented in the documentation.  I have seen different documentation updated within a week of each other with conflicting info, so that is why ...

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How to get Users in an Okta Group from Okta Spoke

Setting up the Okta Spoke. Running into the issue where I need to retrieve the users from an Okta group but unable to. How do you retrieve the users from an Okta group using the Okta spoke? Thanks!

mebrady by Tera Contributor
  • 737 Views
  • 1 replies
  • 1 helpfuls