CIs that are not updating their OS version

[GP001]

Hi folks,

I have list of CIs that are not updating their OS version. Can you provide guidance on what analysis i should do and suggest remedies for fixing this issue?

Your help will be much appreciated. Thank you.

[Sumanth16]

Hi @GP001 ,

Please refer to below thread:

https://www.servicenow.com/community/itom-forum/discovery-not-updating-os-related-fields-after-initi...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda