Cisco call manager - Discovery and mapping | Class ?

[KJ18]

In our environment, there are two Cisco Call manager Appliances. These appliances are hardened so normal UNIX commands (like ls, uname etc.) do not work on them. I have painstakingly created a classifier and a horizontal discovery pattern utilizing SNMP OIDs to finally discover both the UCCX Appliances (hardware boxes) and classified them under the "Network Appliance Hardware" Class. 

Now I noticed an 'application' type pattern by the name of "Cisco CallManager". Tested it in debug mode using ssh credentials and the pattern seems to (want to) create connections! Only challenge is that since my horizontal pattern is classifying the hardware under "Network Appliance Hardware" class, the "Cisco CallManager" is not getting triggered.

Questions:

1. How have you planned on discovering the Cisco call manager Hardware and what class is it supposed to classify as? UNIX ?
2. How best can I discover the hardware boxes, classify them appropriately, and Map them using the OOTB "Cisco CallManager" pattern. I have a few ideas, but would like the community's opinions.

[gbunce]

Any chance you would be able to share that pattern?

[KJ18]

Unfortunately, that is against policy. However, the pattern is simple enough with SNMP queries to fetch the Ip address, Serial numbers and other criterion attributes from the VMs thatn host the Cisco Call manager components. Then these values are used to create a CI of the type used by the Application type pattern.

Start by asking for the OIDs of the Serial numbers, Ip address etc. (if using SNMP).

Query the device to retrieve these and store into variables. (3 values, so 3 steps)

In the 4th step, create the CI.

[AsharRahul]

Hello KJ,

I am new to Service Mapping and I am unable to create the pattern using the steps above.

Could you please give me more details on following questions

1) Horizontal discovery is getting stuck on at classifying the CI's for Call manager, could you share how these are classified.

2) Is there any pattern I can follow/re-purpose/copy to create the one for Call Manager.

Rahul Ashar

[KJ18]

email me @ kaustubh.jhunjhunwala@insourcenow.com and we can setup a call to discuss.

[gbunce]

Great, thanks