Closing a Primary Alert

sanche1
Tera Contributor

‎02-14-2024 07:09 PM

Hi,

 

When we are closing a primary alert, it is also cascaded to secondary alerts. How can we reflect the mandatory fields like business service, assigned to and assignment group of the primary alert to the secondary alerts prior to closure?

 

Regards,

Marv

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AJ-TechTrek
Giga Sage
Giga Sage

‎02-15-2024 08:15 AM

Hi @sanche1 ,

 

Refer the below KB articles, which helps you.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869546

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

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