CMDB Table for Symantec Blue Coat Proxy appliance?

[Brent Sutton]

Hi All,

We're creating a custom pattern for Symantec Bluecoat Proxy appliance. I've been looking for a table in the CMDB for proxy's but am not sure where this should be located. Any advice on the correct table to use would be much appreciated.

Thanks in advance,

Brent

[Andrew Westerv4 · Accepted solution]

Traditionally, I'd still consider web gateways as firewalls and therefore classify them in 
IP Firewall [cmdb_ci_ip_firewall] or Firewall Hardware [cmdb_ci_firewall_network]. ServiceNow hasn't really had a clear distinction between the two classes in the CMDB model, so I have always used IP Firewall since it fit the theme with IP Switch/Router/etc classes.

[Brent Sutton]

Thanks Andrew, we ended up taking your advice and placing them in the [cmdb_ci_ip_firewall] table.

[simonjudge]

Brent, we are also looking to create a pattern for a BlueCoat proxy appliance, would you mind sharing the pattern you defined (exported pattern)?

Thanks,

Simon.

[Brent Sutton]

Hi Simon,

I just posted some information to the top of this thread so it's a bit easier for other community members to find. Hopefully, it helps you create your own pattern for Blue Coat Proxy Appliances.

If you manage to expand past my initial efforts it would be great if you could post back here and share.

Brent

P.S. If my suggestion helped then please mark as helpful and/or correct so other community members can benefit from this information.