Correlation ID on the computer table

[sattimsetti]

Hello Team,

We are getting Correlation IDs is empty on few Cis in computer table.

Please help us how to populate the Correlation IDs on empty CIs.

Thanks,

Raju

[Robbie · Accepted solution]

Hi @sattimsetti,

The "correlation_id" field from a CMDB perspective is used to store the unique identifier from the system ServiceNow is integrated with - typically the source system.

If you're seeing indifferent results from 'computers' for example, you need to check who the records were created. We're they created by your Integration/Integration hub/SCCM etc or manually.

Once you've identified where they records without the correlation_id are being created, you can then review the integration process to make sure that an ID is both present in the source message received, and it is mapped correctly.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie