Creating a Hierarchical Structure with Tag-Based Mapping

masahironaka
Tera Contributor

 

I want to create a service map that represents the hierarchical structure of a data center using tag-based mapping. I am envisioning a hierarchical structure of CIs like the one in Image 1.

 

masahironaka_2-1725188788061.png

 

However, when I actually run the tag-based service mapping, the CIs appear side by side, as shown in Image 2.

masahironaka_3-1725188931856.png

 

Question: How can I create a hierarchical structure like the one in Image 1?
I imagine that I might need to use the "Relationship Editor" to create relationships between each CI, such as Data Center, DataZoneA, and others.

2 REPLIES 2

Mark Manders
Mega Patron

You indeed need to create the relationships you want to show in your graph.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Ram Devanathan1
ServiceNow Employee
ServiceNow Employee

tag top-level CIs and let them appear in the map. for anything where the dependencies are discovered by CIs use the service traversal rules.

 

tag based mapping does not bring in hierarchy.