Credential Caching

[munney]

We recently had a couple of situations in which we were unable to login to ServiceNow due to our LDAP server being un-accessible.My question is, is it possible for ServiceNow to Cache credentials for a period of time, and allow them access without pinging the LDAP server?

Does anyone out there have any other solution in place for this? If so what is your solution?

Any input is appreciated!

Thanks,

-Derek

[tony_barratt]

Hi Derek,

I am not aware of ServiceNow functionality that would facilitate credentials being cached - passwords are always stored in the LDAP Server.

You could consider specifying one or more redundant LDAP servers

LDAP Integration Setup - ServiceNow Wiki

4.1 Specify Redundant LDAP Servers

Administrators can specify redundant servers from either the Create New Server module or from an individual LDAP Server record. The LDAP integration can use one of these servers if the primary LDAP server experiences a service interruption.

Or you could move to using SSO and use an IDP for authentication.

Which options would enhance reliability/availability depends IMO on exactly what you have deployed at the moment, future plans, for say expansion, combined with a an understanding of the failure mechanisms of any issues you may have experienced.

Having said that I would be quite interested in opinions or suggestions from other community members...

Best Regards

Tony

[munney]

Thanks Tony, this is very useful, I did not know we have the ability to set up redundant LDAP servers.