Disvoery How to notify detection of new equipment
I would like to be notified when a virtual machine (VM) is detected on vCenter that does not exist in ServiceNow's CMDB. Is it possible to achieve this with OOTB?
Forum Posts
SSH Credential is Failing by Mid Server during Quick Discovery Even though it is being validated
Hello Everyone, I'm facing an Issue with Discovery, we have an SSH Credential, I'm able to validate the Credentials against the Target IP with the Mid Server. But When i Run the Quick Discovery using the Same Mid Server the Device is not being disc...
MSFT SQL Instances are reverting to Absent
Hi,Some cmdb_ci_db_mssql_instance records are reverting to "Absent". Some points to be noted are: Pattern - "MSSql DB On Windows" does not have install status been set in it. So by default instances should be "Installed".In my case, it has changed fr...
Kubernetes Discovery not working on Yokohama
I had Kubernetes discovery working on Xanadu. I made a simple discovery schedule using a bearer token for the Kubernetes (OpenShift) cluster and asked it to traverse all namespaces (*). It worked. The result was ~3700 CIs and ~7900 relationships b...
Need Help Adding Connection Between IIS and MS SQL in Pattern
We are currently working on Service Mapping and I'm very new to pattern customization.I have an application hosted on an IIS Server, and it connects to an MS SQL Database. Both servers are discovered successfully, but the connection between them is n...
Resolved! Modifying the CMDB Health Dashboard to hide Compliance
Our organization is currently rolling out CMDB and Discovery, and Compliance is not something we are currently using at this time. However, the CMDB Health Dashboard shows Compliance at 100% due to a lack of compliance rules, and while we have hidden...
Azure Monitor Integration – Is "Enabled" App Registration Status Required?
Hi all,We’re working on an Azure Monitor integration with ServiceNow using a webhook to send alerts to the alert table.We’ve noticed that the Azure app registration being used is currently disabled, and alerts are failing to reach ServiceNow. We’ve ...
IT operation Management
I couldn't enable debug mode In this task you create the first part of the JBoss WildFly Identification section which further builds out the Ticket-Monster application map.*NOTE: Make a point of a) Saving b) Testing and c) Publishing the Discovery Pa...
To disable alert from auto-closing
HelloI am sending traps to ServiceNow.When a fault trap is sent it created a new alert - as expected.When I send a clear trap, it is attached to the same alert as expected. In addition, the alert is closed because it received a clear event.I don't wa...
Event Management: Keeping clear event from closing alert when alert has associated incident
If I have an active incident associated with an alert, I don't want clear events closing the alert. Otherwise, if there is no active incident, the clear event should go ahead and close the alert. Is there anyway to achieve this?
Discovery ServiceGraph Connector and Mid Server Configuration
Hi DevelopersCan someone explain in details how servicegraph connectors and configured with the Mid Servers.
unable to open TagMappingCIs.txt file from Service Mapping course
Please help me as how to open/download the TagMappingCIs.txt file from the service Mapping course lab 2.3 I just see below empty page when I click on this link.
Receiving this ERROR: Sensor is expecting JSON format (sys_script_include.778011130a0a0b2500c4595ad1d1d768.script; line 28)
We are running Discovery on our Dev environment, about 1700 devices. On WMI: Installed Software we get this error on 268 CIs Sensor is expecting JSON format in the output field after probe post processor script. Please check that your MID server i...
Resolved! Alternative ways to adjust user criteria
In my project i have the requirement for users with a specific role to be able to adjust the "companies" field in user criterias. Currently they can only read and not adjust anything. Are there any other ways of accomplishing this, other than by usin...
Unable to see experience page connected to the module for a specific role
I built a page in UI Builder and linked it to a module, restricting the module and application menu to a specific role.I didn’t set any audience or role restriction on the UI Builder page itself. and also added that role to both application menu and ...
