Forum Posts
Using Performance Analytics to create report of discovery sources
Hi All, We’re currently using multiple discovery sources, and as a result, some CIs are being discovered more than once. This makes it tricky to figure out which fields were updated by which source—especially when generating reports. We’re consideri...
Security around automated certificate management/request
Looking for information regarding the security requirements for implementing automated certificate management, particularly the permissions required for the account used in the automated certificate request workflow: The Microsoft Gateway user needs ...
Resolved! CI deletion strategy for pattern discovery
Hi all,I have a question on the CI deletion strategy for pattern discovery. Discovery has registered MSFT SQL Instances as absent. We want discovery to change this in Retired.The document CI deletion strategy for pattern discovery describes that you...
Event Management - Alert correlation and management rules execution order
We have a requirement to not generate incidents for some alerts based on CI relationships and existing alerts. To do this we have tried to use a combination of Alert Correlation Rules and Alert Management Rules (basically do not generate incident if ...
Resolved! "Is virtual" checkbox for Load Balancers
Hello! I saw this article [1] and I was wondering that the "Is virtual" field is also managed OotB for Load Balancers(example Citrix Netscaler) or it is just an inherited field from the "Server" class and it is not populated during discovery. Thank ...
Implementing CyberArk to securely store and retrieve all necessary credentials
Hi I would like if you can share how to use CyberArk with Servicenow, Thanks
Applicative Credentials for MSSQL
Hi folks, I'm trying to discover MS SQL installed in Windows Machine.I've defined applicative credentials and win credentials but's throwing the error. Credentials being used:User name: sa
Resolved! Port Probe Issue
Hello Folks,Can anyone please help me with this below question:-If Customer want to discover windows device(wmi) on some other port instead of 135TCP. For ex: - Customer want to discover on Port 137 then what changes we have to make in IP service tab...
Run tls_ssl_certs probe alone under discovery schedule
Hi all We want to obtain certificates installed in our infrastructure. I was trying to create a discovery behavior whose content (probes under its functionality definition) were only the "tls_ssl_certs" port probe. Something similar to what we do whe...
ACC With Service Mapping
Hello Everyone,Does any one implemented ACC with Top Down Discovery as part of projects?We are working with ACC and Service Mapping.The required setup has been completed, and I followed the video tutorial. In the Agent Discovery view, the application...
Resolved! Report on cloud inventory
Hi All, I have a requirement where a report should be generated combining all the three tables, service account, logical datacenter, VM, Tags I dont find any common fields between these tables to create database views. Could someone help me with this...
ITOM: Voice Gateway Discovery - Issue with devices being miscategorized as IP Routers
Hello,I'm working on a story to investigate why six newly discovered voice gateways are being incorrectly categorized as IP routers. I've already tried manually changing the model category from IP Router to Voice Gateway. However, when discovery is r...
SSH Discovery Cryptographic Algorithms
I am trying to discover Linux servers using SSH credentials but it seems that the out of box cryptographic algorithms do not support MAC Algorithms with the -etm such as:hmac-sha2-512-etm@openssh.comhmac-sha2-256-etm@openssh.comumac-128-etm@openssh.c...
Resolved! One Agent with Multiple Mid Servers
Hello Everyone, Can a single Agent Client Collector (ACC) communicate with multiple MID servers? Ex: Mid 1 , Mid 2 this two mid servers distribute the load comes from the Agent (Is it Possible?)