Hi All, While implementing Event Management, we have noticed that the impacted services are not getting populated unless we have Service mapping enabled and we don't have it. Can someone point us to the right script which populates the impacted serv...
Hi Team, We have the Lab set up on Alibaba Cloud and we would like to get confirmation whether we can do Alibaba Cloud Discovery using the ITOM Module. As per the documentation link we see 6 major cloud providers only listed(AWS, Azure, GCP, OCI, Vmw...
Does ServiceNow Discovery support Alibaba Cloud?
Hello exports,I am running into a strange situation where I can successfully discover a Linux server but when I want to debug the pattern for the same server, it fails in step 4.1.4 Convert output to JSON with this error: Test failed: Failed to set a...
INTRODUCTION ServiceNow releases most ITOM content outside of major releases, via the Store. This distribution approach has been a great benefit to the ITOM world because it delivers so many functionalities and fixes at a much faster pace. Do these...
Hello,I would like to get your guidance on the best approach to retrieve End of Vendor (EOV) information from Cisco and Meraki devices and populate this data accurately in the CMDB.Specifically, I would like to understand:What is the recommended way ...
Hello Community,I am working on configuring Service Mapping in ServiceNow and need clarity on the Unix – Enhanced ADM (ADME) probe.From the documentation, I see that the probe requires elevated permissions to run certain commands. For example, on AI...
Do we have any option to move back from Tag-based application service to service Instance (Formerly known as Application service)Ideally there should be a way to reverse this, incase it is incorrectly mapped or there is a change in the mapping criter...
Hi during the class we had a tool called Event Generator. This tool would allow is to generate fake events for testing. Does anyone know how we can obtain this tool? Thanks
Hello experts,We are a facing a challenge regarding the management of custom plugin certificates for ACCStarting with ACC agent version 3.0.1, ServiceNow requires that all custom plugin certificates be signed and added into the Trusted Root Certifica...
Hi All,I was going through CSDM - Data Foundation NowLearning course. I need to difference b/w Asset and CI with respect to ServiceNow.As per the course it is stated that Applications, Virtual Servers, Web Sites, Cloud environments etc are all CIs. H...
Hi All,Service Mapping works well with Top-Down Discovery (if the discovery tool is in place to use) to automate the mapping.But,How to do the Service Mapping Manually if no discovery tool?What are the step-by-step procedures to complete Manual servi...
HiI am having lots of trouble getting the default Citrix Netscaler pattern to work. One of two things happens:- The pattern stops at "get vservers table" in the identification section. In debug mode the connection fails to the snmp device 8/10 times-...
Anyone solved this Discovery issue? Historically, we've successfully discovered our vCenters, but it's stopped working relatively recently. We're getting: Unable to establish connection to https://<IP>/sdk We attempted the guidance in this KB under '...
I am validating the data for the service mapping but keep getting same error message on running the discovery on one of the applications. I have validated patterns and creds but no issue found. Any suggestions?
