Answers to "knowledge check" questions in the Ebook
Hello,Please, does anyone know if there are answers to "knowledge check" questions in the Ebook : and if yes, where to find them ?
Forum Posts
Why problem record does not have cancel state?
Hi All, If a user create a problem record and it is no longer needed in future....how can we cancel it ?? Can anyone help me the solution and also the reason why problem record does not have cancel state?
Resolved! Approval by application owner set by application set on catalog item
Hi,I have a catlog item that I want a user to select an applicaiton from a list (cmdb_ci_appl) and based of that I want the approval to be a user set on the application. In my workflow I've set the following approval user activity script but it's ju...
Resolved! Failed to Populate Assigned To attribute in Computer CI using ACC-V
Hello EveryoneI hope you are doing alrightWe are using ACC-V for data collection on Windows-based computers which are AD-joined. Those computers are accessed via AD accounts. When the agent collects data, it does not populate the assigned field. I ha...
Resolved! discovery pattern - debug mode - command prompt - space in the name of directory to be listed
Hi I am trying to run command on Windows system from Discovery pattern -> debug mode -> command prompt. I want to list directory 'c:\Program Files' (in the directory name there is a space).There is no problem in listing directory where no space chara...
Duplicate hardware model getting created by ServiceNow Discovery and SCCM
Hi , In My instance both ServiceNow discovery and SCCM are enabled and causing duplicate models.When we are trying to Normalize - it says Partially Normalized as Model field is missing in the Model.Could you please help me with the solution on how to...
Resolved! Is there good documentation available on how to mature hardware Asset Management Process?
Is there good documentation available on how to mature hardware Asset Management Process?
MID Server User is deleating the CI
Hi Team, We have encountered unusual issue . We verified that the mid server is delating CIs which have associated task .Is there any way we can stop it . I am aware it do the file cleanup and relatioship deletion. It is deleting lots of classess. S...
MSSQL on Windows discovery pattern - Identification sections failing (except the "lightweight" one)
Hello everyone, We are having issues discovering some MSSQL instances because only the "Lightweight" identification section is working, which does not pull any information about databases. There are two more identification sections which should be ab...
Credential-less Discovery: "accuracy" field coming from nmap
Hello everyone, We are currently testing Credential-less Discovery and while debugging the pattern to understand how it works, I noticed the following: The first thing that the pattern is doing is to scan ports in the host and the response is stored ...
Non-Discoverable Appliance VMs
We are seeking a best practice or recommendation related to Appliances in the CMDB and ITOM Discovery. We have a need to track "Appliance" devices in our environment. In this context, an appliance is a virtual machine (server) that is used to delive...
Does Cloud Accelerate required Hashicorp Terraform to work?
If so, does it work with the free OSS version or only the paid enterprise versions? If not, what other IaC solutions can it use instead?
How to configure Servicenow for Splunk integration to collect events
If u have any idea or specific document for how to integrate servicenow with splunk for getting events.webhook method
Send email to an email address which is not in sys_user table
Hi There, I want to send email from a decision table based on the decision condition. Created a flow and used an event , email notification and notification script. I am sending the email ID through Param 1, but its not sending . I used email.addAddr...
How to export records into excel from CMDB workspace?
Hi All, I want to extract the stale Ci's from the ServiceNow CMDB workspace into Excel, but i could not find any option? Can anyone help me on this?
