CSDM

Anthony78
Kilo Sage

‎10-04-2023 07:02 PM

We are using ITSM,ITBM,ITAM and not using  ITBM or APM in our organization. I would like to get best practices about which method i should follow for CSDM.

Business Application --->Application Services or

Business Service ---> service offering ---> Application Services . or

I should use both Business Application and Business Services ?

We yet to use Service offering or Technical services .

 

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Marcos Kassak
Kilo Sage
Kilo Sage

‎10-05-2023 05:34 AM

Hi @Anthony78,

 

Given the context you've provided, here's what we usually do internally in regards of CSDM:

 

  1. Understand Your Current State: Before diving into CSDM, it's essential to understand the current state of your ServiceNow instance and the data within it. This includes understanding what applications and modules you're using, as well as the relationships between different data objects.

  2. Business Application vs. Business Service:

    • Business Application: Represents a software application that supports a business process. If you have applications that are critical to specific business processes, you might want to use Business Application.
    • Business Service: Represents a service provided to the business, which can be IT or non-IT related. If you have services that are consumed by the business, then you should use Business Service.
    • Decision: Depending on your organization's structure and how you view your services and applications, you might use both Business Application and Business Service. However, ensure that there's no overlap or confusion between the two.

  3. Service Offering & Technical Services:

    • Service Offering: Represents a specific offering under a Business Service. For example, if "Email" is a Business Service, "Email Archiving" could be a Service Offering.
    • Technical Services: Represents the technical components that support a Service Offering.
    • Decision: If you're not currently using Service Offering or Technical Services, but you see a potential use case for them in the future, it might be worth setting them up now to align with CSDM best practices. This can help you better manage and understand the technical components that support your business services.

  4. Application Services: These represent the technical, often automated, services that run in your environment. If you're using ITSM, ITBM, and ITAM, you'll likely have many Application Services that support your Business Services or Business Applications.

  5. Best Practice for CSDM:

    • Documentation: Document the decisions you make regarding CSDM. This includes definitions for each object, relationships, and any customizations you make.
    • Consistency: Ensure that data is entered consistently across your ServiceNow instance. This might involve training or guidelines for your team.
    • Review & Refinement: Periodically review your CSDM implementation to ensure it's still aligned with your organization's needs. As your organization grows and changes, your CSDM might need to be adjusted.

  6. Engage with Experts: If you're unsure about any aspect of CSDM, consider engaging with ServiceNow experts or consultants who can guide you based on best practices and their experience.

In conclusion, the best approach for implementing CSDM in your organization depends on your specific needs, the structure of your organization, and the way you use ServiceNow. The key is to ensure clarity, consistency, and alignment with your business objectives.

 

If you found my answer helpful or correct in any way, please don't forget to mark it to help future readers! 👍

 

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Kind regards,


Marcos Kassak
Solution Consultant  🎯