Data Collected for Wireless Access Points missing IP address and location.

[BK14]

Good day experts,

I can successfully discover Wireless Access Points (WAP) via discovering of Wireless Controllers (WLC). But discovery is not pulling IP Address and Location from devices. The screenshot below shows we should pull these data and when debugging the discovery logs, it shows that discovery sees the two data along with the rest of the data mentioned below, but it does not update the record in CMDB with IP address and location. The rest are being updated in CMDB.

Would you please comment if you have any experience on this issue? Highly appreciate it.

[Community Alums]

May I know if you were able to find a solution to it?

[BK14]

I meant to reply, not accepted the solution 🙂

No, I have not found solution yet.

[rohit-saini]

hi @Community Alums 
i have same issue with WAP discovery. only the IP address not getting populated.
please provide solution if you have .

[BK14 · Accepted solution]

Hi everyone,

It appears that the cause of this is the Visibility Content app version 6.19.0 and above. Please review KB1647806 for more details. It will be fixed in September release.