Deactivate Incident Creation for Certificate Management

jtweito · ‎01-10-2022

Hello!

We have gone live using Certificate Management in our instances but I am needing to disable the job that is creating incidents for expired certificates for the time being. I've searched scheduled jobs, events, BRs, etc but I'm drawing a blank on where that is handled from. Has anyone turned that off?/recall where that can be adjusted?

Thank you!

Rishi20 · ‎01-10-2022

You can enable/disable the property at https://yourinstance.service-now.com/nav_to.do?uri=%2Fsystem_properties_ui.do%3Fsysparm_title%3DDiscovery%2520Properties%26sysparm_category%3DDiscovery

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jtweito · ‎01-10-2022

Thank you for the reply! I am shaking my head I skipped over the discovery definitions.

Matt Hernandez · 3 weeks ago

Fyi I noticed today that when that box is unchecked, it does not prevent the flows from executing, only from creating incidents. The flows still run and if you have a lot of certs (like we do) those flows can impede your other ones from running. When those certificate flows kicked off today for 2900 certs it seems to take priority and blocked all RITM approval flows from executing for couple of hours. At least this is how it appears. I have a support ticket checking to verify if this is the cause.