Discovery Error: Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processed

[Rajat Singhal1]

While trying to discover a Switch I am getting the following Error:

Error in Horizontal Discovery Sensor for Horizontal Pattern: Payload was in an unexpected format, the payload will not be processed

[AJ-TechTrek]

Hi @Rajat Singhal1 ,

Please help to confirm the device type which you are getting the error.

I found the below relatable KB Articles, which might help. Please check

There is one PRB for that issue if its related to Netapp - PRB1286427

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683387

https://docs.servicenow.com/en-US/bundle/utah-it-operations-management/page/product/discovery/concep...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854142

Please mark as helpful if this resolve your issue.

Thanks

Ajay Kumar

[S_Anbazhagan]

In this case pattern could not able to find the midserver Atfirst you need to restart the mid server if still the problem exist need to sync pattern to mid UI button is available on the mid server table and it will work without any error

[gs_dateDiff]

I have got the same error. Repairing the discovery plugin fixed the issue. 

[Detlef Biederma]

Hello 

I had the same error when the "cloud account" includes a datacenter without any server. 

I have recreated the cloud account including only datacenter with servers and the discovery is working.

[Community Alums]

I am facing the same issue