Discovery of Azure stack dell ax - 650/ax 750

[Amit Panjwani]

Please confirm if ServiceNow support discovery  of  Azure stack dell ax - 650/ax 750 OOB?
If so could you please share the pre-requisites? which credentials are required in the order to enable discovery of such Azure stack?

[Ct111]

Check the below thread , a workaround has been applied for detecting Azure Stack

LINK

I hope this information helps.

[AJ-TechTrek]

Hi @Amit Panjwani ,

• ServiceNow Discovery (OOB) does not have dedicated discovery patterns specifically labeled for Dell AX-650/AX-750 running Azure Stack HCI.

• However, you can discover them partially using:

  • Azure Resource Discovery: for logical Azure Stack workloads if the system is visible in Azure.

  • Hardware discovery: using WMI (for Windows-based hypervisor hosts) or SNMP / CIM (if these devices expose hardware management controllers like iDRAC/iLO).

• You can also create custom discovery patterns or leverage Service Graph Connectors (if Dell provides one) to pull richer metadata.

 

For the hypervisor nodes (Windows-based)

• Use WMI credentials (domain or local admin with rights to query system info).

• Run Windows pattern discovery to identify:

  • Hostname

  • Hardware model (AX-650 / AX-750)

  • CPU, RAM, disks, etc.

For the Azure Stack HCI layer

• Use Azure Resource Discovery with:

  • Azure client ID, tenant ID, subscription ID, and secret.

• This will bring in virtual machines, storage pools, and other logical objects.

For hardware chassis / management:

• If Dell nodes have iDRAC:

  • Use SNMP v2/v3 or CIM credentials.

  • Enable SNMP service and configure community string / user.

• Dell OpenManage may expose management APIs (REST) that could also be integrated with custom patterns.

 

Pre-requisites summary:

1 Windows hypervisor nodes reachable from MID server.
2 WMI port (TCP 135, dynamic ports) open.
3 MID server configured and placed in the right subnet.
4 SNMP service enabled on iDRAC; network access allowed.
5 Azure Resource Discovery configured in ServiceNow with proper permissions.

OOB limitations:

• There’s no dedicated OOB ServiceNow pattern specifically saying “Azure Stack HCI Dell AX-650”.

• Discovery may show the nodes as standard Windows Servers, with hardware model from Dell.

To get a full logical and physical picture (VMs, storage, cluster, hardware):

• Combine:

  • Azure Resource Discovery

  • WMI discovery for hosts

  • SNMP/CIM for hardware

• Consider custom patterns if you want cluster topology or storage pools

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Thank You
AJ - TechTrek with AJ
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
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ServiceNow Community MVP 2025