Discovery of VOIP phones, Fax Machines, Teleconf equip etc.

[digrajkar]

Hi All,

Has anyone used discovery for discovering VOIP phones, Fax Machines, Teleconf equip etc.?

If yes what all information collected & how ?

Thanks.

sm

[Chuck Tomasi]

Hi SM,

In order to discover new devices like VOIP phones, you need to be able to a) contact them via IP address, b) talk to them over a TCP/IP port (e.g. SNMP), and issue commands to retrieve information (e.g. SNMP OIDs, Linux commands, etc.)

You will likely have to craft a Probe to issue the commands, a Sensor to process the commands, and a Classifier to help process the device correctly in the CMDB. More information on these concepts can be found here:

http://wiki.servicenow.com/index.php?title=Discovery

http://wiki.servicenow.com/index.php?title=Discovery_FAQ#gsc.tab=0

http://wiki.servicenow.com/index.php?title=Discovery_Ports_and_Protocols

[kotaharish]

Hi @Chuck Tomasi the above links is not working, I think the Wiki website is retired.

Could you please share updated links, That will be helpful.

Thanks in advance.

Thanks,

Harish Kota

[doug_schulze]

There is an update set for VOIP Phones on share you might take a look at..

ServiceNow Share

[phemchan]

Hey Doug,

Do you have any update set for direct discovery of IP phones via http?

Thanks,

Prakash