Discovery Source Overview report in cmdb workspace showing incorrect data

ArpitB207098286
Tera Contributor

9 hours ago

Discovery Source Overview report in cmdb workspace showing multiple entries with different discovery source for a single CI in which one is correct, and others are old entries which should not be shown.

Can anyone suggest what can be the root cause or how to identify the root cause of it.

Thanks in advance,

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M Iftikhar
Kilo Sage

3 hours ago

Hi @ArpitB207098286,

The "Discovery Source Overview" report is designed to show all sources that have contributed data to a CI, which is why you see multiple entries. This is the intended behavior of the Identification and Reconciliation Engine (IRE).

To pinpoint why an old or incorrect source is being shown, you should investigate the following:

  1. Reconciliation Rules: Check the priority order for the CI class to ensure the correct discovery source has precedence.

  2. IRE Logs: Examine the logs for the specific CI to see which source attempted to update which attribute and if the update was accepted or ignored.

  3. Data Sources & Integrations: Verify that there are no old or misconfigured integrations (e.g., legacy transform maps) that are bypassing IRE and directly updating the discovery_source field.

The activity stream on the CI record can also provide a clear timeline of changes to the discovery_source field. By following these steps, you can identify the precise reason for the report's output.

Thanks & Regards, 
Muhammad Iftikhar 
If my response helped, please mark it as the accepted solution so others can benefit as well. 

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