Discovery windows servers failing with the following error

suresh90
Kilo Contributor

HI Team,

 

Discovery failing with the below error for the windows device.

I don't have any identification rules written  on windows table , but below is the error i'm facing.

Identification CI Errors:
Identity Rule for table [cmdb_ci_win_server] missing Related Rule for class [discovery_net_arp_table],Abandoned due to too many errors,Abandoned due to too many errors.
,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Identity Rule for table [cmdb_ci_win_server] missing Related Rule for class [discovery_net_arp_table],Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned due to too many errors,Abandoned d

 

Thanks,

Suresh.

 

2 REPLIES 2

Monali Patil
Kilo Guru

Hi suresh,

Symptoms


  • When Quick Discovery runs using a Pattern (e.g. Windows OS - Server).
  • Discovery Status completes but the Devices tab shows Completed Activity: "Classified" and Current Activity "Identifying"
  • In the Discovery Log, Error "Failed Exploring CI Pattern, Pattern name: Windows OS -Servers. Please Check Pattern Log Press Here".

Pattern Logs:


Identity Rule for table [cmdb_ci_server] missing Lookup Rule for class [cmdb_serial_number],Identity Rule for table [cmdb_ci_server] missing Related Rule for class [discovery_net_arp_table],Abandoned due to too many errors.

Solution:


  • Check on the CMDB Identifiers, "Discovery Definition > CI Identification > Identifiers".
  • Check on the Identifiers that Applies to <table_name>. Based on the error above, table is "cmdb_ci_server".
  • See if there are any custom Identifier created that Applies to the table affected.
  • If there is, de-activate the custom Identifier and run Quick Discovery again for the IP/device.

On this case, the "serial_number" criteria is already part of the "Out-Of-The-Box" Identifier "Hardware Rule"

 

If my answer helps you please mark as correct/helpful.

 

Regards,

Monali

 

doug_schulze
ServiceNow Employee
ServiceNow Employee

Have a look at this post, I think it will get you on the right path.