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Discovery creating records in the company table with incorrect names

Hello,  We have remarked for some discovered CIs (Softwares) that they are linked to newly-created manufacturers with incorrect names.More precisely, Discovery is creating new records in the company table with the "manufacturer" field set to true and...

WA1 by Kilo Sage
  • 974 Views
  • 5 replies
  • 1 helpfuls

Configure Ad hoc Approvals

How to add adhoc approvals for OOB Change Request and also How approvals are generated when I click on request approval UI Action?

harver31 by Tera Contributor
  • 1031 Views
  • 2 replies
  • 0 helpfuls

Resolved! Change Request - Actual Start Date Alteration

Hi Everyone, I have created a script to not allow the Actual Start Date for a Change Request to be populated before the approval date. The script below does that but also doesn’t allow for the Actual Start Date to be the same day as the approval date...

Swebb by Tera Contributor
  • 1086 Views
  • 3 replies
  • 3 helpfuls

Resolved! How to delete IP from Discovery IP Ranges

Hi All.I'm looking for delete IP address from Discovery IP Ranges. I was trying to use GlideRecord. But It doesn't work.Because It's complicated structure, or my fault. Please share the script. Regards.Takumi H

Takumi_ by Tera Contributor
  • 683 Views
  • 2 replies
  • 1 helpfuls

Resolved! Get Sys_Id from CI name

Hello, Need to get sys_id of a server from  server name. I am using below script it is not working. var tableGr = new GlideRecord('cmdb_ci_computer');tableGr.addQuery('name', 'LAPTOP-AFB9NR12');tableGr.query();var sysId = tableGr.sys_id;gs.print(sysI...

kranthi by Tera Contributor
  • 2113 Views
  • 4 replies
  • 0 helpfuls

Resolved! Inbound REST message via MID Server

In ServiceNow, i'm aware i can send outbound REST request via a MID Server to resources within my local network. Is it possible to receive REST messages from local resources to my mid server, rather than pointing the endpoint directly to the instance...

Abbey2 by Tera Expert
  • 6811 Views
  • 11 replies
  • 7 helpfuls

Resolved! Background Script Help to Update Task based on Parent

I wanted to update the incident task callerid field for the tasks which are empty currently and copy the value from incident callerid to incident task caller id. This is the script I have but it is getting me into loops var grchange = new GlideRecord...

Hari7 by Kilo Guru
  • 627 Views
  • 2 replies
  • 0 helpfuls