Hello, We have remarked for some discovered CIs (Softwares) that they are linked to newly-created manufacturers with incorrect names.More precisely, Discovery is creating new records in the company table with the "manufacturer" field set to true and...
How to add adhoc approvals for OOB Change Request and also How approvals are generated when I click on request approval UI Action?
I have used task_ci table as a source table to create a report.Now I need sys id of Business application(CI) to be reflected in my report.I have tried adding sys_id to list elements of Business application table using system UI. But when i tried doin...
Hi Everyone, I have created a script to not allow the Actual Start Date for a Change Request to be populated before the approval date. The script below does that but also doesn’t allow for the Actual Start Date to be the same day as the approval date...
I'm in the CI Class Manager looking for the Application Service class but it's not available. Is this supposed to be hidden OOB? Or something that is restricted through ACL?
Hi All.I'm looking for delete IP address from Discovery IP Ranges. I was trying to use GlideRecord. But It doesn't work.Because It's complicated structure, or my fault. Please share the script. Regards.Takumi H
Hi Community ,To avoid duplication i am trying to use IRE engine in on before transform script, but all the time its ignoring the record even if is the correct record to insert .
Hi All, I am configuring ACC monitoring for MSSQL instances. One of the policies to run a query accepts parameters like SQL port, host etc. I have 10 different MSSQL instances on different machines and each of them have different SQL ports. Is it po...
Hi All, I am installing the ACC in a windows machine using the single line command. I have given two mid servers url in the command.Command - msiexec /i <msi_file_path> /quiet /qn /norestart ACC_API_KEY=*********** ACC_MID="wss://10.10.10.1:8080/ws/e...
When we run the discovery probe, the viptela routers all return with CI's missing their serial numbers. We know they exist but is there a specific Serial number "type" we should use in the probe? Or has anyone figured out how to have them automatica...
Hello, Need to get sys_id of a server from server name. I am using below script it is not working. var tableGr = new GlideRecord('cmdb_ci_computer');tableGr.addQuery('name', 'LAPTOP-AFB9NR12');tableGr.query();var sysId = tableGr.sys_id;gs.print(sysI...
In ServiceNow, i'm aware i can send outbound REST request via a MID Server to resources within my local network. Is it possible to receive REST messages from local resources to my mid server, rather than pointing the endpoint directly to the instance...
Hi All, We have a requirement to ensure that when our Service Graph Connectors SCCM & JAMF run to have them only pull in the pertaining data to software and for them to not create any net new computers on the cmdb_computer table. They are looking to ...
I wanted to update the incident task callerid field for the tasks which are empty currently and copy the value from incident callerid to incident task caller id. This is the script I have but it is getting me into loops var grchange = new GlideRecord...
Need support and information to duplicate SG-SCCM Robust transformation definition(RTE Entity fields , RTE field Mappings & RTE entity operations), any possibility to achieve using Duplicate functionality using ETL.Duplicate :
