I am running discovery schedules for different data centers. For specific discovery schedules whichever configurations items discovered / updated under the same a checkbox should be marked as true What mechanism should be followed for the same ? Than...
Thanks in advance for you help on the matter! I need to exclude some fields from discovery scope of Cloud Resources (already did CAPI migration)In particular, Virtual Machine Instances fields "Location" and "Fully Qualified Domain Name" must be fille...
I have written the below code to create incidents from the alert list view, It's creating Incidents but for some reason it's unable to execute the bold condition.Please find the script function create_incident(){ var selsysIDs = g_list.getChecked(); ...
Hi, I am facing issue to discover the load balancers from ServiceNow, Getting 'Not reachable' while running discovery. Also not able to ping the load balancers from the Mid server as well. Getting Request Timed Out while pinging the devices. But port...
Hi I need that when the state=closed then all the fields in the Incident form will become read onlyI am attaching the code: This is the result, but I need the two fields that are not yet read-only to also be read-only(service, service offering) Than...
Hi,When setting up the ACC Listener, we mistakenly selected the wrong port, and the WebSocket endpoint has been generated.We delete the endpoint, so we can set up the listener again with a different port, but the system keeps generating the WebSocket...
Hello,I have a client, who wants to start tracking their software licenses in the Asset Management Fundamentals ( no SAM product yet ). And on the process of guiding them to the right place I stumbled across the following - currently the client uses ...
Overview In recent years, the approaches to Service Mapping have become more diverse. Traditionally “Top-Down” Service Mapping (which uses patterns) was the approach. This of course is often complex and can be pretty challenging to implement. This le...
HiWe have a Kafka connector instance which is collecting events from a Kafka topic. It is possible to set the time_of_event_field from a field in the Kafka payload, and we have a field we would like to use (timestamp_kafka). The problem is that the t...
Hello Everyone,I have a requirement to create incident from selected list of alerts from alerts table I have created UI action script function open_incident() { var selsysIDs = g_list.getChecked(); var selectedAlerts = selsysIDs.split(','); ...
Currently we have a flow Order Management that creates a new CI when an order task is completed and relates that CI to an existing service map in our flow designer.In the process, we are thinking of creating a script action to update the application ...
Hi, I am trying to create a custom Patten for Discover Aruba AP, and I am following the example https://www.youtube.com/watch?v=qhg3Uw8KRRM&list=PL2F5508168BDF07E6&index=7&t=2s When I run the Discovery schedule for the AP I can not see the Pattern t...
Hello, being asked to create an extension pattern to insert the master ip of a switch into the secondary switch, so if the primary switch fails or is removed, then the secondary switch will become the primary and contain the IP. can anyone explain i...
