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Resolved! Azure CI Discovery Error - discovery range is empty

Hi Everyone, We currently having the discovery scheduled for discovering the Azure VMs and Servers. When the schedule is running, the VM schedule is getting executed successfully but the child schedule (one that is executed once the VM scheduled is c...

Scheduled Discovery getting canceled

Hi everyone Scheduled Discovery is getting canceled with error "Canceling discovery because max run time window has been exceeded".  We tried to increase the max run time of the schedule, but still the schedule goes up to that run time set & gets can...

Arathi B Raj by Mega Contributor
  • 1709 Views
  • 4 replies
  • 3 helpfuls

SSH User Certificate for Discovery

Hi All, We have been asked by our client to use SSH User Certificate to run Discovery on Linux machines.They have shared username, ssh paraphrase and ssh private key but no password.  Has anyone did that before?Any help or guidance would be highly ap...

Naushad1 by Tera Contributor
  • 878 Views
  • 4 replies
  • 3 helpfuls

Resolved! Linux Mid Server Issue

Current situation with linux installation of mid server, Servicenow instance is reachable from mid servertested via curl using proxy option like "curl -x Proxyserver:port Instanceurl" and getting  the same proxy server mentioned in config.xml , but g...

Resolved! Adding data to a workflow that is already processing

Here's the scenario: User submits a request through the service catalog, detailing a new company resource to be created. The resource will be manually created by team 1, and provides the results of that manual phase to team 2 where they execute a tas...

Elliott2 by Tera Expert
  • 512 Views
  • 3 replies
  • 0 helpfuls

Dsicovery : IP Switch and IP routers relation fail

Hi,I have run quick discovery and the devices are discovered but it failed to create relation ship(IP Switch -- IP routers relation ship). I checked discovery Pattern log , all steps are executed with no errors.I have checked both patters (Network Ro...

hreddy by Tera Expert
  • 1030 Views
  • 5 replies
  • 1 helpfuls

Discovery VLAN visibility issue

Hi Community I have a challenge to discover devices over VLANs in remote locations where the subnets/VLANs aren't routed and are using the same addresses (192.168.1.0/24). How can we discover devices over those VLANs?The Network team proposes connect...

Bar Charts - Report broken down by month

I'm trying to create a Bar chart that breaks down the incidents submitted by month. It seems as if the only way to get the breakdown by month is to set the type to Calendar. Of course that isn't a bar chart. It just puts the collected incidents on a ...

jsperrazza by Kilo Explorer
  • 7168 Views
  • 6 replies
  • 9 helpfuls

Alerts are not being closed after a clear event!

Hello Community. I've created a event rule to filter incoming events and generate an alert when threshold is surpassed. This is working as expected, however a desire funcionality is that, if we receive a clear event (Event with clear status), created...

victorzepeda by Kilo Contributor
  • 3251 Views
  • 5 replies
  • 2 helpfuls

Discovery broken configuration items - Most recent discovery

Hi ,  If any CI is broken and not discovered more than 30 days for that CI is SN will create auto Incident to respective CI support group?Is anyone worked on most recent discovery broke cis and for those auto incident creation from SN it self? If yes...

KImran25 by Tera Contributor
  • 215 Views
  • 1 replies
  • 1 helpfuls