Discovery

[Dipakkumar123]

Hey folks my discovery is failing on classification phase even though RDP is working, i provided all the access to the account but unable to it ,Here I am trying to discover the host via windows server on virtual machine.

[HrishabhKumar]

Hi @Dipakkumar123 ,

Go thought this KB Article, might be helpful : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535236

this as well : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868224

Thanks.

Hope this helps.

If my response turns useful, you can mark it helpful and accept solution.

[Pratiksha]

What permissions you have given? Is it a local account or domain account. You can try login to mid server and check the connectivity. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116898

[Selva Arun]

Hi Dipak,

Please find the details below, which will be helpful for troubleshooting the Classification Phase.

•  Test WMI credentials directly in ServiceNow by navigating to the Credential table and using the "Test Credential" UI action.

• Additionally, run the following PowerShell command from the MID Server using the Windows credentials:

PS C:\> $cred = Get-Credential -UserName "domain \username " -Message "Enter the password for the service account"

>> Get-WmiObject -Class Win32_OperatingSystem -ComputerName "10.XX.XX196" -Credential $cred

If it is successful, it will show the details below:

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva