I recently started learning ITOM and have a query related to the topic above. Suppose I, as an end user, submit a cloud catalog item request for a Windows VM. Once all the stages of the RITM are completed, does ServiceNow directly create a VM in AWS and assign it to respective user, or does it only generate a corresponding record in ServiceNow?
Would this process be considered Cloud Orchestration? If so, what happens if orchestration is not in place? If it is not orchestration, what would it be called instead?
Additionally, if you have any resources or information that can help me explore more about ITOM, please share them with me.
