Does the ACC Client create relationships between CIs like discovery does?

Morgan2 · ‎04-01-2025

We are looking to leverage the ACC client for other purposes, but the question has come up to whether the ACC client could replace discovery. I cannot find any information listed anywhere on whether the ACC client can create the same relationships that horizontal discovery can. My guess would be no, as it is just reporting data from individual CIs. But would like confirmation. Thanks!

Shivalika · ‎04-01-2025

Hello @Morgan2

Below 👇 are few points -

The Agent Client Collector for Visibility (ACC-V) in ServiceNow serves as an alternative to traditional horizontal IP-based Discovery, focusing on collecting OS-related attributes such as system details, running processes, and installed software.
However, ACC-V does not inherently perform application dependency mapping or establish the same comprehensive relationships between Configuration Items (CIs) as horizontal Discovery. While ACC-V captures data like TCP connections, it does not automatically create relationships between them.
To achieve detailed CI relationships and application dependency mapping, traditional horizontal Discovery remains the more robust solution.

Refer SN documentation - https://www.servicenow.com/docs/bundle/vancouver-it-operations-management/page/product/agent-client-...

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Regards,

Shivalika

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Morgan2 · ‎04-03-2025

Super appreciate the info!!