ECC Queue

anvitha ash
Tera Contributor

‎10-23-2024 06:39 AM

Hello community 

 

In the ECC Queue when we check the Input log we have 

Active, Alive, Timed_out, Open, Resolved

IMG-20241023-WA0011.jpg

What does each of them mean? Could someone please help me on this 

 

Thanks in advance 😃 

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1 REPLY 1

Runjay Patel
Giga Sage

‎10-23-2024 08:15 AM

Hi @anvitha ash ,

 

ECC (External Communication Channel) Queue, the input log status help you track the state of incoming records. Find below explanation on each status:

  1. Active: The record is currently being processed. It is in the queue and awaiting action.

  2. Alive: This indicates that the record is still active and has not encountered any issues or errors. It is functioning as expected.

  3. Timed_out: This status means that the processing of the record has taken longer than expected and has exceeded the predefined timeout limit. This often requires investigation to determine why it hasn't completed.

  4. Open: This indicates that the record has been received and is available for processing but hasn’t been fully addressed yet.

  5. Resolved: This status signifies that the record has been processed successfully and any associated issues have been resolved. It is no longer active in the queue.

 

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