Error: "Credentials are Missing" in flow Action "Copy attachment to SFTP Server"

Manthira Moorth
Tera Expert

Dear Peers,

 

I got the Error in  "Credentials are Missing" in flow Action "Copy attachment to SFTP Server".

 

I am using the Connection alias. It is working in DEV, but when i moved to UAT and updated correct host name, Port number after i checked from the Flow Action Level, It says the error.

 

I am using the Connection Alias but in the error message we got the Target_credentials_alis is empty.

 

Kindly help on this topic.

 

Many Thanks,

Manthira

5 REPLIES 5

Hemanth M1
Giga Sage
Giga Sage

Hi @Manthira Moorth ,

 

have you checked your Connections and Credentials entry mentioned in the action in UAT?, compare this with Dev

if not there please capture and move it UAT and test.

 

HemanthM1_0-1759506049207.png

 

HemanthM1_1-1759506513086.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi @Hemanth M1 ,

 

As i checked the in the ACTION i used the "Use Connection Alias" Option

 

ManthiraMoorth_0-1759831662367.png

 

I have the correct connection also.

 

Hi @Manthira Moorth ,

 

Can you test the credentials under the Connection alias record 

Go to the Connection & Credential Aliases > Open the record> go to credential tab > Open the record and test using "Test Credentials" UI action

 

I would also recommend to update password on the credential record again in UAT.

HemanthM1_0-1759832232344.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi @Manthira Moorth ,

 

did this resolve your issue?

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025