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Error: "Credentials are Missing" in flow Action "Copy attachment to SFTP Server"

Manthira Moorth
Tera Expert

Dear Peers,

 

I got the Error in  "Credentials are Missing" in flow Action "Copy attachment to SFTP Server".

 

I am using the Connection alias. It is working in DEV, but when i moved to UAT and updated correct host name, Port number after i checked from the Flow Action Level, It says the error.

 

I am using the Connection Alias but in the error message we got the Target_credentials_alis is empty.

 

Kindly help on this topic.

 

Many Thanks,

Manthira

2 REPLIES 2

Hemanth M1
Giga Sage
Giga Sage

Hi @Manthira Moorth ,

 

have you checked your Connections and Credentials entry mentioned in the action in UAT?, compare this with Dev

if not there please capture and move it UAT and test.

 

HemanthM1_0-1759506049207.png

 

HemanthM1_1-1759506513086.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

M Iftikhar
Giga Sage

Hello @Manthira Moorth

This error can also occur if the password / client secret tied to your credential didn’t migrate correctly from DEV >UAT. Since encrypted fields don’t always copy over with update sets, please:

  • Re-enter the password or client secret directly in the credential record in UAT.

  • Test the connection again after saving.

Along with that, still validate the basics:

  • Connection Alias record exists in UAT and is linked to the credential.

  • Credential mapping is not empty (otherwise you’ll see Target_credentials_alias is empty).

  • Scope differences if the alias was created under a custom app scope.

  • Host/Port values match your UAT SFTP server.

 

Thanks & Regards,   

Muhammad Iftikhar     

If my response helped, please mark it as the accepted solution so others can benefit as well.