Failed to Populate Assigned To attribute in Computer CI using ACC-V

[MuthanaS]

Hello Everyone

I hope you are doing alright

We are using ACC-V for data collection on Windows-based computers which are AD-joined. Those computers are accessed via AD accounts. When the agent collects data, it does not populate the assigned field. I have enabled the system property "sn_acc_vis_content.set_assigned_to" and I have noticed that Recent Input ECC Queues data does not get the Assigned to Users (See attached) and only get the local users. According to the document below, we need to use Log on As a Local System User instead of the default ServiceNow user for running the Agent Client Collector. Does this mean we can't get logged-in users with the default Log on as the service account we use during ACC setup? Or is there a way to get those details and populate the CI?

Link to Documentation 

[Steven Parker · Accepted solution]

Did you ever figure this out?  I am running into the same exact isssue.

{\"logged_in_users\":[],

From reading the ServiceNow docs, it sounds like you need to run the Agent Client Collector service as the Local System Account instead of the ServiceNow created account.

https://docs.servicenow.com/bundle/xanadu-it-operations-management/page/product/agent-client-collect... 

"Create higher user privileges to fetch the logged in user details.
Use Log on As Local System User instead of the default ServiceNow user for running the Agent Client Collector."

[MuthanaS]

Hello Steven

Yes, it was sorted out by changing Log on As Local System User instead of the default ServiceNow user

[SamD93108872890]

Did you have to do anything else to get this data to match to a user on the user table?

[MuthanaS]

No. It will populate the field as far as the user record matches the one in the users table