Failed to recognize application.

[SD21]

Hi,

Can someone pls help me on below issue. I am getting below error-

I'm working to create a Service Map. Earlier I was getting an error as "The system failed to create an inclusion connection from CI (type:cmdb_ci_app_server_websphere). There is a containment rule for this CI type and a pattern which is associated with the contained item, but no inclusion connection created".

I'm following the below link and added "cmdb_ci_app_server_websphere" table name in the ECC agent property (ECC agent Table :ecc_agent_property, Property Name :map_accuracy_errors_ci_types_to_exclude)

https://www.servicenow.com/community/itom-forum/no-inclusion-connection-created-from-ci-type-cmdb-ci...

Now there is a new error comes up as "Failed to recognize application. See the Discovery Pattern Log for more details". I have attach the screenshot of pattern log and map. 

[yashu1995]

Hi @SD21,

Please refer below documentation, this might help you to understand more.

https://docs.servicenow.com/en-US/bundle/vancouver-it-operations-management/page/product/service-map... 

Please check and Mark Helpful and Correct if it really helps you.

Regards,
Yasaswini

[Marek Meres]

hi @SD21 , have you got some clarification for that error? I have similar situation but there is no error shown in the pattern log, I wonder if it complains about the connections coming out of the CI (in my case this is Load Balancer Service)? Thanks in advance for any leads!

Best regards,

Marek

[srinivas0v]

Did you get the error resolved? I'm getting the same issue "Failed to recognize application. See the Discovery Pattern Log for more details." but I don't see any pattern steps on the left window in the discovery log. Please let me know if any resolution help you solve the issue. Thank you.

Regards,

Srinivas Venkatesh

[Jaya5]

Even i also have same issue let me know if you found the solution here pls.