GCP Cloud Discovery – Storage Buckets Not Showing in ServiceNow ITOM

YashaswiniR0944
Tera Contributor

Hi everyone,

I’m currently implementing GCP Cloud Discovery using ServiceNow ITOM Visibility, and I’m facing an issue where VMs are discovered successfully, but GCP Storage Buckets and Databases are NOT discovered.

What is working:

  • Cloud Discovery Schedule runs successfully

  • Virtual Machines are discovered (Compute Engine CI shows up)

  • Google Datacenters are discovered (regions, zones, etc.)

What is NOT working:

  • Cloud Storage Buckets are not discovered

  • No cmdb_ci_cloud_bucket CIs appear in CMDB

  • Discovery logs do NOT show storage discovery execution

IAM Roles Assigned to Service Account

I created a Service Account for ServiceNow Discovery and assigned the following roles:

  • Viewer

  • Monitoring Viewer

  • Storage Bucket Viewer (Beta) → available in my GCP UI

  • Cloud Asset Viewer

  • Service Usage Viewer

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