Generate events from email inbound action

[mirza_saquib]

Hi 

I need to create a new event trigger to create SNOW ticket automatically from GCP Composer with abc@xyz.com

[Mark Manders]

You are getting an email into ServiceNow that needs to create a ticket related to SNOW?
You can just create an inbound action or inbound email flow and set your conditions to process the email coming in from abc@xyz.com.

[mirza_saquib]

Not able to get the events from the mentioned mail id in the event table

[Mark Manders]

Please share your code/flow so we can check where the issue is.

[Aniket Bhanse · Accepted solution]

Instead of triggering an event and then calling the event to create the ticket, you can simply create the record directly from the Inbound Email. Directly select the table in the inbound email and in the "Actions" section, you can mention all the fields which you want to populate.

If my answer helped you in any way, please then mark it as helpful or correct.