Hardware status change
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2 hours ago
Hi Team,
We have the hardware asset, on record the state of hardware is "Missing". When we check the History>>List, there is no logs of changing the status to "Missing".
Where can I check these logs?
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57m ago - last edited 56m ago
If it's not in the list then you are likely out of luck. The only chance you have is to look at the paired CI (if there is one) as, depending on your setup, the state change on the asset may have replicated to the CI and it may have been recorded on that record's history.
Why is it missing ? I can think of three (not saying this is all) reasons it might not be there...
1) Auditing _is_ enabled for that table but it was enabled after the state changed to "Missing". I believe this would show up in the audit as if the record was created in that state.
2) Auditing did not capture the change even though it was in place at the time. This would mean you can see other changes to that field in the history just not the one you need. This would happen if the update was made by a script setWorkflow(false) and/or autoSysFields(false) - probably the former in your case.
3) The record has been deleted and restored or imported (XML copy or clone) from a different instance.
You should do some tests, see if it's currently happening and if it is try to track down which scripts are running (or not) that cause the issue.
