Hi @cosek ,
ITOM Helps to discovery and update the Infrastructure CI in CMDB , As well as Using Service Mapping and Event Management we will get the more visibility of CI. Refer the below articles, which help you.
https://www.ibm.com/topics/itom#:~:text=ITOM%20tools%20show%20teams%20what,and%20how%20they%20are%20....
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thanks
Ajay Kumar
Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/
ServiceNow Community Rising Star 2024
