How is the cmdb_ci_service_auto table populated?

[dick]

I created a dashboard view from the event management menu using wiki... https://docs.servicenow.com/bundle/jakarta-it-operations-management/page/product/event-management-operator/task/operator-create-dashbaord-view.html

The wiki mentions going to the Event Management Dashboard to see the results of the new view.  I see nothing on the dashboard and noticed that this view uses the cmdb_ci_service_auto table but this table is empty in our instance.

Does anybody know how this table gets populated?

[richardbrounste]

The Event Management Dashboard will only show business services that are in a state of "operational".  All cis in cmdb_ci_service_discovered or cmdb_ci_service_manual will show up on the dashboard.  These classes are subclasses of cmdb_ci_service_auto (Monitored Service)

[ravirjo]

Hello Dick,

cmdb_ci_service_auto is just a dummy parent class.

To view the events for your service on the dashboard.  You need to do one of the below:

1/ Create a Manual Service

2/  Create a Service Mapping - Business Service.  (Just to add, you can also convert / Import a business service as a manual service)

3/ Create a technical Service

I hope that helps.

Rgds/RRJ

[dick]

Thanks for the replies.  Is the cmdb_ci_service_auto table populated from horizontal discovery or vertical discovery (Servicemap)?

[ravirjo]

Hello Dick,

This is a generic and maybe misleading statement 

Is the cmdb_ci_service_auto table populated from horizontal discovery or vertical discovery (Servicemap)?

Hence, a generic two word reply would be - vertical discovery.  

Although, cmdb_ci_service_auto is never directly populated.  Please read my response above to see the various methods to do it, one of which is service mapping.

Rgds/RRJ