Delegate approval
Hi When selecting a delegate to approve requests in ServiceNow, the delegated person's name should appear on the approval page instead of the original user's. will it be possible?
Forum Posts
Need syntax for "matches regex"
Hello,I'm trying to filter a database reference using the "matches regex" criteria. I can't figure out how to get this feature to work. I've tried enclosing my regular expressions in single quotes, double quotes, forward slashes, and so on, but nothi...
Service Mapping: Discovering Services
Hi, We have configured Discovery for Service maps in our environment. During discovery, the Parent Application service map which has a child application service as a node in the map, it is also discovered again and again. [Child application is scanne...
Oracle Cluster Node creates all ASM instance
Hi, We have a 2 node Oracle DB cluster. When we run discovery for one node, it also fetches other nodes ASM instance and populates cmdb. Executing SSH command: export TNS_ADMIN=/u01/app/19.3/grid/network/admin;export ORACLE_BASE=/u01/app/19.3/grid;e...
MID Server move to a new data center
We are currently moving to a new data center for our company. I currently have a mid server in our ster data center and it's moving to our datl data center. The host name and ip address is going to change. Is there any thing I need to do to prepare ...
Callouts from Alerts
Hi There, I am trying to achieve callouts functionality from an alert. As we know that we can trigger callout flows from Callout Trigger rule but alert table is not showing in Trigger rule.Is there any way you can use existing from which triggers cal...
Traversal rule
Customer is having single application but having on-prem CIS and cloud based CI.Means there is one https entry point based and 1 tag based map.Custom wants a single map for both so I have tagged on-prem CIs with the tag that tag based discovery is us...
Is it possible to discover Server BMC(Baseboard Management Controller)?
Can't find BMC discovery for monitoring server Hardware.Is it possible to discover Server BMC(Baseboard Management Controller)?
How to pass parameters to powershell function from ecc queue payload
Hi All,I can find below examples of sending parameters from payload to PowerShell scripts as individual arguments. But I am not able to find sending parameters to function inside the PowerShell script like "function (param1, param2)"Please help me ...
Create Ignore Event Rule
Hi, I have the filter conditions with me for which we do not want the alerts in Servicenow. As per discussion, we came to the conclusion that we need to create an Ignore Event Rule. Can anyone please guide on how to create an ignore event rule? Than...
Discovery Dashboard - Unexpected Error
Hi All, We are working in Discovery dashboard to clear most of the errors in the dash board. do you know what is "Unexpected error"? please refer attached screenshot.Filter condition with error code is# Error code = Unexpected Error Regards,Vini.
Unable to set field to audited.
I ran into a problem trying to change a field to audited in a table, when i set the field it shows this wayWhat does this green bar mean? I have elevated my role and it still shows this way.
Windows-Task-Scheduler discovery
Hello everyone, In daily operation, our application uses the windows task scheduler to start various processes automatically. I'm looking for a way to discover these scheduled jobs and save them in the CMDB as part of the application. Since these jo...
Events are not creating Alerts but creating Anomaly Alerts
Hi, I created an event rule when I am testing it, the alerts are not getting created. But I can "Event Rule is picking up on the Event" and creating an Anomaly Alert instead of Alert. Can someone please guide me how to trigger an Alert instead of Ano...
Need to encrypt password mentioned in URL
For 'Integrate Azure Monitor with basic authentication' with Servicenow Event management, need to add below URL in azure action group-https://<username>:password>@<instance-name>.service-now.com/api/sn_em_connector/em/inbound_event?source=azuremonito...
