ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Event Management - Events, alert, Incident

Hello,We need to group similar types of emails together based on the Sender ID and Receiver ID information available in the emails. We should group those emails that arrive within a span of 10 minutes if the Sender ID and Receiver ID are the same, us...

bhakti2 by Tera Contributor
  • 704 Views
  • 2 replies
  • 0 helpfuls

OCI Discovery Prerequisite

Hi All,For Oracle Cloud Infra discovery I want to understand the pre-requisites1.  Do we need a mid-server if yes, where exactly it should be located in OCI and what are the permissions should be enabled to communicate with the OCI resources? Thanks,...

Abbyb by Tera Contributor
  • 938 Views
  • 1 replies
  • 0 helpfuls

Resolved! Service Mapping ProcessInfo

Hi, I have this warning in the Service Mapping Discovery Log, during the Pre Pattern Execution:2024-10-30 08:47:01: script: ProcessInfoLinux - message: Process not found in cmdbThe Service Mapping process continues after this, but not being able to i...

Resolved! Service Catalog Icons

I need to get various icons for my SC, pics of things like a desktop, laptop, question mark, projectors, scanners, etc.Some nice little icons would be handy, just wondered if anyone had any resources they used for this sort of thing.

marcguy by ServiceNow Employee
  • 9716 Views
  • 8 replies
  • 2 helpfuls

Error When Creating Second MID Web Server Context

Hello Community,Simple Question: Can I have two Mid Web Servers executing on the same MID? I'm trying to connect LogicMonitor to our Event Management and I currently have a Web Server executing on the MID server I created for specifically Event Manag...

RRolling by Tera Guru
  • 761 Views
  • 1 replies
  • 0 helpfuls

The Horizontal Discovery of URLs

Good afternoon,Has anyone investigated and/or come up with a way to discover URLs using Horizontal Discovery.  This is not certificate discovery via URLs but the actual URLs itself.  Maybe using the DNS probe for example. Thanks

How to recall deleted records in deleted records

Hello Community!I have one requirement , On PROD , there are 65 demands which does not having demand attached to itI have checked that demands in deleted records, out of 65 , 48 are present in deleted records but 17 are not present in deleted records...

Asha Pathak by Tera Contributor
  • 612 Views
  • 1 replies
  • 0 helpfuls

Unable to fetch the Serial number for IP Camera

 I am using the snmp classifier for the discovery and unable to fetch the serial number and the mac address of the Axis camera. Has anyone implemented it using custom patterns instead of probes?  Appreciate your quick help!Best Regards!

amreensulta by Tera Contributor
  • 879 Views
  • 2 replies
  • 0 helpfuls

Unable to Discover OCI

Dear Team, I am trying to do a discovery of the OCI instances. It looks like there are some other issues with it. This is the error I am getting. Can someone please advise the resolution for this?"The API response is not valid. Please check the log f...

Resolved! servers and network gear not getting mapped

I am running discovery to discover devices like router, switches, printer, server and other network devices.But issue i am facing that network gear are not getting mapped with router or switches which they associated with. Please help.

MK-p by Tera Contributor
  • 1240 Views
  • 4 replies
  • 2 helpfuls