How often does the SLA table refresh?

[kevinfrost471]

We are looking at views and the Actual and Business time columns are not updating when we hit refresh on the browser or when the SLA homepage refreshes.   We need almost real time updates on these screens.   Is there someplace I can adjust this?

[Kalaiarasan Pus]

all the info you need are here

http://wiki.servicenow.com/index.php?title=Service_Level_Agreements#SLA_Automation

[kevinfrost471]

So it seems from that information - the SLAs in a homepage view or displayed anywhere may not refresh at all for a whole day if the Breached date is within 30 days.

• SLA update (already breached): repeats every day
• SLA update (breach after 30 days): repeats every 5 days
• SLA update (breach within 1 day): repeats every hour
• SLA update (breach within 1 hour): repeats every 10 minutes
• SLA update (breach within 10 min): repeats every 1 minute
• SLA update (breach within 30 days): repeats every day

My exmaple - We have a P3 incident - our response SLA is 2 hours - it seems our Business Time left column would not refresh its value until we had an hour pass and then it would update every 10 minutes?   Then within 10 minutes it will update every 1 minute.   Should a screen refresh refresh these values or should they update automatically?  

Now if I were to do the following:

"...make the 2011 SLA engine asynchronous, navigate to Service Level Management > Administration > SLA Properties and set the Run the 2011 SLA engine asynchronously after task insert or update operations (com.snc.sla.engine.async) property to Yes."

Would this update my values everytime i refreshed or made a change / update to the record?

What I am really looking for is for my workflow managers to have as near to up to the minute values for SLA Business Time left at all times and be able to see that value decrementing.  

[Michael Fry1 · Accepted solution]

If you made those changes, it would only refresh the SLA on insert or update, not a page reload.

You can tweak the SLA update schedule but be careful as it could affect performance.

[Kalaiarasan Pus]

for the first part , there is a ui action called 'Run SLA Calculation' to refresh the values.. if you hit that , you will get the latest values ...

for the second part, if only the form is updated , does the SLA calculation takes place.. refreshing has no impact on this ...