When Discovery is done well, it becomes the foundation for Service Mapping, impact analysis, and operational intelligence.For those who’ve implemented it — what was the hardest lesson you learned? We're about to implement ITOM vis in a zbooted (green...
Hi all, the installation of the Cloud Management plugin failed in my Personal Developer Instance. I got an email the installation was cancelled. It said to report the issue here. OK, what happens next to get this plugin installed? Am I even in...
Hi Everyone, Our organization is currently defining our AI strategy within the CSDM framework and we are looking for insights on how others classify these solutions. 1. How are organizations defining their AI strategy within CSDM? 2...
Hi All,How are you mapping AI components in CMDB (AI tables) within CSDM for third-party applications (Saas & on-prem)?Any best practices or data mapping approaches?
Can anyone please guide me on my requirement, I am working on incident noise reduction.When a primary alert creates an incident, I want all correlated/secondary alerts to map to the same incident automatically.What rules/configuration are required t...
Hi Folks, We just rolled out ServiceNow Discovery to our clound environments (AWS and Azure), I noticed that by default, SN brings in FaaS as well and these are licensable. We do want to discover FaaS, is there a way to stop discovering them?
Hi , I have configured my mid server in Aws and validated it. When i ran the quick discovery for a windows machine am getting a strange error. The result file \\x.x.x.x\admin$\temp\psscript_output_076ca129-d772-42ad-ad0a-0439d8be2141.txt can't be fe...
Certificate Creation Flow in ServiceNow (IP-Based Discovery)Discovery ExecutionShazzam scans IPs and detects TLS portstls_ssl_certs probe performs SSL handshake and captures the certificate chain.Payload StorageCertificate data (XML payload) is store...
I have a query in CMDB , we have a table cmdb_model , in that table duplicate models are getting created . I have checked the created by , data is getting created by several mid server users , and the discovery sources , out of that I have checked ...
Hi Team, We have to clear few AD attribute values from extensionAttribute5. I am able to update new value, but how to clear the field using orchestration script.I tried with 'null', but not working. Regards,Saranya
Hi Eveyone, Has anyone implemented OAuth authentication between GLPI and ServiceNow? Here is my configuration: I created :- A mid Server - A rest Message HTTP Methods:One method called "test" to initialize the session in GLPI using initSession.Whe...
During recent health scan report we encountered some issues 1.Indicator used in multiple active collection jobs and suggestion from ServiceNow is "Associate the indicator with a single regularly scheduled data collection job (Daily/Weekly/Monthly/Per...
Hi all, We are currently doing a POC with ACC on end user devices for automated user assignment as we are decomissioning SCCM and replacing with Intune. However, with Intune, user assignment is at the time of registration and it so happens that first...
When closing an incident we get "To resolve this incident, choose and asset action for each configuration item that includes an asset." This is in a new instance we migrated to. It does not happen for all CIs. Looking for information on how to set t...
