how to add service dashboard(Service Operations workspace) in custom dashboard

[한균우]

Hi All,

Customer wants to create custom dashboards, and they want to add service dashboard UI as a widget.

Please give me some advice.

[Ankur Bawiskar]

@한균우 

you cannot add dashboards into Configurable workspaces.

You can configure landing pages and add Data visualizations to it

Exercise: Add a Data Visualization to the Workspace 

it will look like this

If my response helped please mark it correct and close the thread so that it benefits future readers.

[MortenPettersen]

Hi

If I understand you correctly, there is a custom dashboard, where someone has given you the requirement that they would like to add the Service Dashboard component from Service Operations Workspace and add it there.

I have approx. 4 years of experience in the ITOM Health space, I could be wrong, but I don't believe this is possible. Per my knowledge the Service dashboard is not a widget that can be added to any other workspace or custom dashboard.

My advice is then to look at this way, and try to make them see it the same way:

The Service Dashboard allows for Operational monitoring, in the moment (live). Whenever someone in your organization wants to do live monitoring of the Alert data, then Service dashboard and/or Express List in SOW is the recommended UI. So just use that. See if you can convince them that this is ultimately the best, rather then to make their own custom dashboard.
When they want to look at historical data (for analysis purposes), then then custom dashboard might serve a purpose. But the Service Dashboard is not helpful in that use case.