How to check disk space in My Instance

[wirachat]

Dear My Friend,

My boss has requested the available disk in ServiceNow instance. I don't know how to check disk space in my Instance or in web site ServiceNow Hi-Service.

We know Service has assigned space for My Instance 4 TB. My Boss need to know the available space and If the space nearing space full how to do in next step.

1.   ServiceNow will send notify before storage full right ?

2.   If the ServiceNow Instance has been full. ServiceNow will extent temporary desk for Company able to use ServiceNow or We need to contact ServiceNow's Sale team to urgent order.

Best Regards

Wirachat Ngamphiw

[top_tanti]

We also could not find a way to retrieve that info on our own. ServiceNow was able to quickly respond to our request in HI with that information.

[wirachat]

Dear Top Tanti

Thank you for your reply, I will create request to ServiceNow Support in Hi Service.

Best Regards.

Wirachat Ngamphiw

[tony_barratt]

Hi Wirachat,

As the Instance is "in the cloud" a Customer does not have visibility of disk space.

The Enterprise Cloud | ServiceNow

On the other hand, if a MID Server is deployed, this component is installed and maintained by the Customer and monitored as required by the Customer.

Best Regards

Tony

[wirachat]

Dear Tony,

Acknowledged

Best Regards

Wirachat Ngamphiw

[sergiu_panaite]

Hi Wirachat,

1. We have monitoring systems in place that trigger disk space alerts when we reach certain thresholds, so if we get such an alert, we verify what is the problem and inform customers automatically.

2. As mentioned on point 1 thresholds are set in such a way that your instance won't reach the limit before we inform you, it will be sooner.

As Top Tanti mentioned if you want to know current size of your database you can request this via an incident on HI.

Regards,

Sergiu