How to discover monitors in discovery?

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ServiceNow Dev1
Tera Contributor

‎05-21-2021 04:08 AM

How to discover monitor in discovery?

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PrashantLearnIT
Giga Sage

‎07-31-2022 09:55 PM

Hi,

Why would Discovery discover Monitors? - They do not have an IP Address connection. They are just physical peripherals on a device - desktop or laptop? These would also not be configuration items - but assets. An asset is not the same as a configuration item.

Monitors are generally considered “end-user devices” in ServiceNow Discovery, so they should get discovered by SCCM. But please have a check on your instance and if you have the CI Class as “Computer” then just try a simple quick discovery with the IP address.

 

Thanks,

Prashant Kumar

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johnhardesty_wo
Giga Expert

‎05-21-2021 04:31 AM

Prashant;

Why would Discovery discover Monitors ? - They do not have an IP Address connection. They are just physical peripherals on a device - desktop or laptop ?


These would also not be configuration items - but assets. An asset is not the same as a configuration item

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dnnsrnhrdt
Kilo Expert

‎05-21-2021 05:30 AM

Hi,

you can try to get the information about connected monitors via an extra step during the discovery process (e.g with PowerShell - https://devblogs.microsoft.com/scripting/use-powershell-to-discover-multi-monitor-information/) and then use this information to create monitor assets and/or link them to a computer asset.

Best,

Dennis

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doug_schulze
ServiceNow Employee
ServiceNow Employee
In response to dnnsrnhrdt

‎05-21-2021 11:37 AM

Or just execute the necessary wmi queries in the extension section, most likely dont have to go the full powershell scripting piece, the pattern will take care of all that for them.

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Ankan Mukherje1
Giga Expert

‎05-23-2021 03:18 PM

Hello Prashant, Monitors generally considered as “end user devices” in ServiceNow Discovery,so it should get discovered by SCCM. But please have a check on your instance and if you have the CI Class as “Computer” then just try a simple quick discovery with the IP address. Please let me know if that worked or not. If yes,then please mark my answer as “helpful/correct”. Thanks!!