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05-21-2021 04:08 AM
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07-31-2022 09:55 PM
Hi,
Why would Discovery discover Monitors? - They do not have an IP Address connection. They are just physical peripherals on a device - desktop or laptop? These would also not be configuration items - but assets. An asset is not the same as a configuration item.
Monitors are generally considered “end-user devices” in ServiceNow Discovery, so they should get discovered by SCCM. But please have a check on your instance and if you have the CI Class as “Computer” then just try a simple quick discovery with the IP address.
Thanks,
Prashant Kumar
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ServiceNow Technical Architect
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05-21-2021 04:31 AM
Prashant;
Why would Discovery discover Monitors ? - They do not have an IP Address connection. They are just physical peripherals on a device - desktop or laptop ?
These would also not be configuration items - but assets. An asset is not the same as a configuration item
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05-21-2021 05:30 AM
Hi,
you can try to get the information about connected monitors via an extra step during the discovery process (e.g with PowerShell - https://devblogs.microsoft.com/scripting/use-powershell-to-discover-multi-monitor-information/) and then use this information to create monitor assets and/or link them to a computer asset.
Best,
Dennis
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05-21-2021 11:37 AM
Or just execute the necessary wmi queries in the extension section, most likely dont have to go the full powershell scripting piece, the pattern will take care of all that for them.

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05-23-2021 03:18 PM