How to find Tag value using Application name in ServiceNow
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yesterday
Scenario: I was assigned the task to build Tag Based service maps and provided me the Application names.
The tags are already in place set by Azure team.
The Requirement is to build Service Maps using the keys AppName and Environment tags.
My Doubt: How to find the correct tag value of Applications in ServiceNow?
One application mentioned is Salesforce, when I filter using “AppName” key and mention value “Salesforce” the result is empty.
Is there any other table i can reference or any way with which i can find and match the appropriate AppName for each application and create the maps?
When i contacted the Cloud team to give appropriate AppName set for each application they are asking for “Subscription” name for the applications to fetch data which I do not know.
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4 hours ago
@binitht You did the right thing. You need to search with 'AppName' as 'salesforce' in cmdb_key_value table. Also, it depends on the way the key are set in Azure. If the Application Name is set as just 'App' or 'AppliName', then you need to search with that particular value.
Please go through this link for step-by-step process of tag-based mapping.