Performance analytics

[Vijay Ram reddy]

During recent health scan report we encountered some issues 

1.Indicator used in multiple active collection jobs and suggestion from ServiceNow is "Associate the indicator with a single regularly scheduled data collection job (Daily/Weekly/Monthly/Periodically). Indicators should only be associated with with multiple collection jobs for jobs that do not run on a schedule." but the ones in report are OOB and have created by admin. so how to remediate.

2.Automated indicators should be associated with a collection job and suggestion from ServiceNow is "Associate the automated indicator with a collection job and set the Active field on the job indicator record to true." But all the automated indicator are OOB and dont have scheduled jobs associated with it.

Got stuck on how to proceed further. Any help is much appreciated.

[Mark Manders]

You should only be collecting the indicators you actually need for reporting. If ServiceNow would really have everything active and running on install of the plugin(s), you would get a lot of errors, because of things that you aren't using. 

(Any) Reporting starts with 'what are the requirements'. Then you ensure that the data needed to fulfill those requirements is being collected and visualized in data visualizations and/or dashboards.