Hi Team,
I understand that Maintenance Rules add the matching CIs to em_impact_maint_ci. My question is what happens next when an alert is generated for a CI that is under maintenance.
Does ServiceNow automatically mark the alert as Maintenance = true, and should the Incident creation Alert Management Rule have a condition like Maintenance = false to prevent incidents?
Is this the recommended OOB approach, or is there any other configuration required to stop Incident creation during maintenance?
