How to Restrict Emails Notifications for a Specific User Group (Yokahama)

[IDReitsema]

We want to disable email notifications sent to a specific user group email that they no longer receive generic notifications on incidents, requests and changes. 

[Huynh Loc · Accepted solution]

Hi @IDReitsema ,

We can update the existing notification by adding the following conditions:

• Assignment group changes
• Assignment group is not empty
• Assignment group is not “A” (this condition is important and should not be missed)

This will prevent notifications from being sent to that group unless it is explicitly assigned.

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.