In cloud discovery unable to select service account

[Supriya B]

Hi All,

while creating cloud discovery, I'm unable to select the service account. It is showing error message as "Service Account ""  is not Operational. Select a different account." The operational status of the account is operational only. Please let me know how to resolve this. PFA image

Thanks,

Supriya.

[Supriya B]

Hi,

I'm not allowed to delete the service account. Please find the below error.

Thanks,

Supriya.

[pratiksha5]

You need to delete the data center first.  From the related list delete the data center. 

[Riya Verma]

Hi there,

To resolve the issue with cloud discovery and the error message regarding the service account not being operational, we can follow these steps:

Step 1: Ensure the Service Account is correctly configured and operational.

• Check the credentials of the Service Account to ensure they are accurate and have the necessary permissions to perform cloud discovery tasks.

Step 2: Check the operational status of the Service Account.

• Verify that the Service Account is indeed marked as "Operational" in the ServiceNow platform.

Step 3: Clear the cache to eliminate any temporary glitches.

• Clear the cache of the ServiceNow platform to ensure that any temporary issues are resolved.

Step 4: Restart the cloud discovery process.

• Restart the cloud discovery process after performing the above steps to see if the issue persists.

[Juliao_Mendes]

Hi, 

Did you manage to bypass this issue?

I am having the same problema

Thank you

[koushik96324697]

Make the status of the service account is install, from the table view of cmdb_ci_cloud_service_account. if it is retired or any other status change it to install. This is what fixed the issue for me