Intune Service Graph Connector integration returning zero records

[Kishor O]

During the Intune Service Graph Connector integration, both SG‑Intune Software Reports and SG‑Intune Device Reports data sources are completing successfully but processing zero records. The import test shows “Success”, but the staging tables (sn_intune_integrat_software_reports and sn_intune_integrat_device_reports) remain empty after each run:

[Tanushree Maiti]

Hi @Kishor O 

Probable cause could be 

1. Insufficient Graph API Permissions: (High chance this is actual cause)The most frequent cause for zero records is a lack of the necessary permissions in Microsoft Entra ID (Azure AD) for the ServiceNow application registration.

• Probable Resolution: Verify that the required Application permissions are granted in your Azure tenant. Refer:https://www.servicenow.com/community/cmdb-blog/service-graph-connector-for-microsoft-intune-troubles....

2. Filtering logic in Staging table : There may be business rules or script includes that filter out records based on specific criteria (e.g., filtering out personal devices or those without a serial number) before they are fully processed into the staging tables.

Probable resolution: If yes, Validate those rule/script.