Is it feasible to map HTML with to the String field -??

[sameekshasa]

I would like to confirm whether it is possible to copy the complete body of an inbound email to the Incident Description (OOB String field type) field when creating an Incident through Flow Designer.

The inbound email body contains both plain text and HTML tables, and the requirement is to preserve and populate the content in the Incident Description exactly as it appears in the email.

Could you please confirm if this is supported through Flow Designer? If not, what alternative solution would you recommend to ensure the original email content, including the table formatting, is accessible from the Incident?

Thanks in Advance!

[Rafael Batistot]

Hi @sameekshasa 

The Description field is a String field, which does not render HTML tables with their original formatting.

A possible solution would be to create a custom HTML field to store and display the email body, including its tables and formatting. You would then need to populate this field with the original HTML content using Flow Designer or a server-side script.

[sameekshasa]

Hi @Rafael Batistot ,

Thanks for your prompt response. We would prefer not to implement this using a custom field. Instead, would it be possible to copy the complete original email and associate it with the Incident created through Flow Designer?

If this is feasible, could you please advise how it can be achieved? I have already tried creating an attachment from the email body and attaching it to the Incident, but unfortunately that approach did not work.

Any suggestions or alternative approaches would be greatly appreciated. 😊