Is there any OOTB class to store Handheld devices information in ServiceNow

[Community Alums]

Hi @shreya21 ,

Based on the Service Graph connectors program, I would recommend you to use Handheld Computing Devices [cmdb_ci_handheld_computing]

sys_mobile_devices is not a descendent of cmdb_ci

cmdb_ci_comm has no identification rules defined  OOB, and it is not part of the cmdb_ci_hardware hierarchy. 

Please also notice that ServiceNow has the class Communication Hardware [cmdb_ci_comm_hardware]. I would suggest to have a look into this class as well, because it is part of the cmdb_ci_hardware hierarchy. 

[Shriram Joshi]

@shreya21  - OOTB we have cmdb_ci_handheld_computing if your above device is more about the computer if its related to mobile you can use IP Phone.

[Sumanth16]

Hi @shreya21 ,

'out of the box' CI class for mobile devices (phone and tablets)---->'Communication Devices'(cmdb_ci_comm) 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,
Sumanth Meda

[Community Alums]

Hi @shreya21 

There is! cmdb_ci_comm is the most appropriate, however you could always create an table, link it to your ITOM subscription which could store these devices as I think by default they go into cmdb_ci_computer.

However, best practice they should always have a an asset so to avoid additional tables or confusion you could just filter/dot-walk on that field for reporting or monitoring.

Please mark as helpful or if its resolved the issue, CORRECT!