Is there any OOTB class to store Handheld devices information in ServiceNow
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‎02-16-2024 06:43 AM
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‎02-16-2024 07:12 AM
Hi @shreya21 ,
Based on the Service Graph connectors program, I would recommend you to use Handheld Computing Devices [cmdb_ci_handheld_computing]
sys_mobile_devices is not a descendent of cmdb_ci
cmdb_ci_comm has no identification rules defined OOB, and it is not part of the cmdb_ci_hardware hierarchy.
Please also notice that ServiceNow has the class Communication Hardware [cmdb_ci_comm_hardware]. I would suggest to have a look into this class as well, because it is part of the cmdb_ci_hardware hierarchy.
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‎02-16-2024 07:17 AM
@shreya21 - OOTB we have cmdb_ci_handheld_computing if your above device is more about the computer if its related to mobile you can use IP Phone.
BR,
Shriram Joshi
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‎02-16-2024 07:19 AM
Hi @shreya21 ,
'out of the box' CI class for mobile devices (phone and tablets)---->'Communication Devices'(cmdb_ci_comm)
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Thanks & Regards,
Sumanth Meda
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‎02-16-2024 07:46 AM
Hi @shreya21
There is! cmdb_ci_comm is the most appropriate, however you could always create an table, link it to your ITOM subscription which could store these devices as I think by default they go into cmdb_ci_computer.
However, best practice they should always have a an asset so to avoid additional tables or confusion you could just filter/dot-walk on that field for reporting or monitoring.
Please mark as helpful or if its resolved the issue, CORRECT!