Is there any OOTB class to store Handheld devices information in ServiceNow

shreya21
Tera Contributor
 
5 REPLIES 5

Community Alums
Not applicable

Hi @shreya21 ,

Based on the Service Graph connectors program, I would recommend you to use Handheld Computing Devices [cmdb_ci_handheld_computing]

 

sys_mobile_devices is not a descendent of cmdb_ci

cmdb_ci_comm has no identification rules defined  OOB, and it is not part of the cmdb_ci_hardware hierarchy. 

Please also notice that ServiceNow has the class Communication Hardware [cmdb_ci_comm_hardware]. I would suggest to have a look into this class as well, because it is part of the cmdb_ci_hardware hierarchy. 

Shriram Joshi
Tera Guru
Tera Guru

@shreya21  - OOTB we have cmdb_ci_handheld_computing if your above device is more about the computer if its related to mobile you can use IP Phone.


BR,
Shriram Joshi

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Sumanth16
Kilo Patron

Hi @shreya21 ,

 

'out of the box' CI class for mobile devices (phone and tablets)---->'Communication Devices'(cmdb_ci_comm) 

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,
Sumanth Meda

 

Andrew_TND
Mega Sage
Mega Sage

Hi @shreya21 

There is! cmdb_ci_comm is the most appropriate, however you could always create an table, link it to your ITOM subscription which could store these devices as I think by default they go into cmdb_ci_computer.

However, best practice they should always have a an asset so to avoid additional tables or confusion you could just filter/dot-walk on that field for reporting or monitoring.

Please mark as helpful or if its resolved the issue, CORRECT!