Is there any OOTB class to store Handheld devices information in ServiceNow

[Community Alums]

Hi @Community Alums ,

Based on the Service Graph connectors program, I would recommend you to use Handheld Computing Devices [cmdb_ci_handheld_computing]

sys_mobile_devices is not a descendent of cmdb_ci

cmdb_ci_comm has no identification rules defined  OOB, and it is not part of the cmdb_ci_hardware hierarchy. 

Please also notice that ServiceNow has the class Communication Hardware [cmdb_ci_comm_hardware]. I would suggest to have a look into this class as well, because it is part of the cmdb_ci_hardware hierarchy. 

[shriramjosh]

@Community Alums  - OOTB we have cmdb_ci_handheld_computing if your above device is more about the computer if its related to mobile you can use IP Phone.

[Sumanth16]

Hi @Community Alums ,

'out of the box' CI class for mobile devices (phone and tablets)---->'Communication Devices'(cmdb_ci_comm) 

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Thanks & Regards,
Sumanth Meda

[Community Alums]

Hi @Community Alums 

There is! cmdb_ci_comm is the most appropriate, however you could always create an table, link it to your ITOM subscription which could store these devices as I think by default they go into cmdb_ci_computer.

However, best practice they should always have a an asset so to avoid additional tables or confusion you could just filter/dot-walk on that field for reporting or monitoring.

Please mark as helpful or if its resolved the issue, CORRECT!