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Issue Adding Manual Approvers to Change Request Approval Related List

Not applicable

Hello @everyone,

I’m working on change request approvals and need to set up functionality that allows a user to add an approver by clicking the Edit button on the Approval related list under the Change Request record.

So far, I’ve checked the Edit button functionality, and it seems correct.
However, when I try to add a user through it, no record is getting added under the Change Request related list. Instead, records are being created in sysapproval_approver with the stage set to Not Yet Requested, while the other fields are coming through as empty.

For this functionality, where users can add approvers themselves, I’m trying to use Anyone approves with Manual Users in the approval step in Flow Designer.

I’ve tried a couple of things, but the behavior remains the same.

Could anyone help me understand what I might be missing?



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5 REPLIES 5

Manisha30
Tera Guru

Hi @Community Alums ,

 

We had a similar issue in recent time and after connecting with servicenow vendor they suggested us for create ACL on sysapproval_approver with the specific roles where the approver can approve and then it worked.

 

Thanks