Issue with Discovery Server Storage

Giovanni Eggidi
Tera Contributor

Hi,

I'm trying to discover storage server on which the SMI-S agent has been configured.

I configured the credentials on the ServiceNow instance.

I launch a quick discovery, but no storage server is saved in CMDB. In the logs I see many info and warning with error messages. 

I see these error messages on the logs with Source="IdentityCimSensor" and EccQueueInput="MultiProbe".

 

Example of error messages:

 

[code]"Symm_StorageSystem{CreationClassName='Symm_StorageSystem',Name='SYMMETRIX-+-000296700882'}.CIM_ComponentCS{{ResultClass:'CIM_ComputerSystem'}}.CIM_HostedAccessPoint{{ResultClass:'CIM_RemoteServiceAccessPoint'}}.* - Symm_StorageSystem - No response received."[/code]

 

[code]"Unexpected error on identification and reconciliation"[/code]"

 

How can I solve this issue?

 

Regards, Giovanni

 

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